Subject Matter Expert / End User
What Is a Subject Matter Expert / End User?
The Role
Does the work every day and knows the workarounds, exceptions, and pain points no document captures. Software built without their input solves the wrong problem.
What They Do
- Shows how the work is actually done, step by step.
- Points out workarounds, exceptions, and recurring problems.
- Reviews requirements and designs before they are built.
- Tests the software with real tasks before release.
- Gives feedback after launch on what still gets in the way.
When It Matters
On every project that changes daily work. Documents and managers rarely capture the exceptions that make a process hard, and software built without the people who do the work tends to solve the wrong problem.
Who Fills It
The employees at your company who do the work every day. On a small company, this may be the same people as the process owner or sponsor.
Where It Fits
- Business process assessment
- Stakeholder analysis
- Phase: Before development
Working With Moosara
Moosara is a boutique, remote-first software consultancy based in Austin, Texas, for companies of 1 to 10 people. We put the right roles on your project for its size, so you are not paying for people you do not need.
Contact Moosara